Frequently Asked Questions (FAQs)
How do I sign up as a dealer?
• Please Call Us Toll Free: 1-877-770-3154 or Email ICW Customer Service and request a dealer application.
GENERAL PRODUCT INFORMATION
Where are ICW arms manufactured?
• USA. All mounts are designed, manufactured, assembled and shipped from our plant in Medford, Oregon.
How do I learn more about ICW products?
• Browse this website or Call Us Toll Free: 1-877-770-3154 to talk with an ICW Product Specialist.
Where can I get line drawings of products?
• Line drawings showing dimensions and range of motion are available in PDF format on our products sheets.
Download ICW’s Product Sheets
How do I know if my LCD monitor will mount to an ICW product?
• If your monitor is VESA compliant and under the maximum weight limit specified for the ICW product, it will be compatible.
Do ICW arms have wire management?
• Most ICW arms have wire management that runs through the interior of the arm mount, providing for a clean professional installation, protecting wires and simplifying cleaning.
What colors do ICW mounts come in?
• All ICW mounts are available in Medical White (MW), Writable Black (WB), Quartz Gray (QG), Tan (T), and Putty (P). Custom colors are available on request.
INSTALLATION, SERVICE, WARRANTY
Is there a local service representative in my area?
• Yes, in most areas. If not, a Sales and Service representative will travel to you.
Do you provide installation?
• Yes. We provide factory-approved installers who work with the facility to minimize disruption.
Do you provide Maintenance Contracts?
• Yes, we have maintenance agreements that include on-call repair and bi-annual maintenance which reduces down time and helps maintain facility revenues.
What is included in ICW’s Warranty?
• ICWUSA.com, Inc. warrants that the product you purchase, under normal use, is free from any defects in materials and workmanship during the warranty period.
Download ICW’s Product Warranty
Where can I find information about ICW’s Return Merchandise Authorization?
• Customers must request a Return Merchandise Authorization (RMA) from ICW by phone. Please Call Us Toll Free: 1-877-770-3154 between the hours of 6:00 a.m. – 4:00 p.m. Pacific Time.
Download ICW’s Return Merchandise Authorization
PRICING AND SHIPPING
Where can I find the price of a unit?
• Prices are shown with product information in our Configurator.
How long does it take for products to ship?
• Most products are shipped within four business days.
How can I get shipment tracking information?
• Send a request by email to ICW Customer Service.